Refund policy

RETURN AND REFUND POLICY

Last updated: March 16, 2026

Thank you for shopping at MENCLOSE.

We are committed to delivering quality products and ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our return and refund policy below.

RETURN ELIGIBILITY

To be eligible for a return:

• The item must be unused, unworn, and in its original condition.
• The item must be returned in its original packaging.
• The return request must be made within 30 days of delivery.
• Proof of purchase is required.

The following items are not eligible for return:

• Gift cards
• Digital or downloadable products
• Personal care items once opened
• Customized or personalized items
• Final sale or clearance items (if applicable)

MENCLOSE reserves the right to refuse returns that do not meet these conditions.

RETURN PROCESS

To initiate a return, please contact us with:

• Order number
• Full name used during purchase
• Reason for return
• Photos if the item is damaged, defective, or incorrect

Send your request to:

support@menclose.shop

Once your return is approved, we will provide detailed return instructions.

RETURN SHIPPING

Customers are responsible for return shipping costs unless:

• The item is defective
• The item arrived damaged
• The wrong item was shipped

If the issue is due to our error, MENCLOSE will cover return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for lost returns.

REFUNDS

After receiving and inspecting your returned item:

• You will be notified of approval or rejection
• Approved refunds will be issued to the original payment method
• Processing time may take 5–10 business days

Shipping costs are non-refundable unless the return is due to our error.